Payment Integrations

As mentioned in our payments article we integrate with a number of different payment providers.

If you would like to integrate with any of the partners below, or if there is a provider not on the list that you would like to see there, please get in touch with us at support@qikserve.com and we will be able to connect you to the right team.

Payment integrations

The payment process

This allows you to offer your customers to pay by credit/debit card and in some cases by other payment types such as Google and Apple Pay. When a customer pays via this method the process is as follows:

1. The customer enters their card details then the customer clicks to proceed with the payment

2. A check is made by the Payment Provider that the details entered are correct, if they are then an ‘Authorisation’ is made. If the details are incorrect the authorisation will fail and the customer will be notified by an error message

3. If you are Point of Sale (ePOS) integrated then the order is sent to the POS system to make sure that the items in the basket are indeed in the till system and there are no errors in the communication. If the POS rejects the order the payment will not be collected and an error message will appear to the customer. If you are not POS integrated then this step will be skipped

4. Once authorisation is successful, the payment card will be charged. If there are not enough funds in the account, the order will not proceed and an error message is displayed to the customer

5. All going well, the customer is met with a successful order confirmation screen and the order is sent to your order management system

Notes:

• If you have not setup your orders to be Auto Accepted then the order will proceed for you to fulfil as long as the Authorisation is correct, and the payment will be charged (or ‘captured’) once you accept the order. For this reason it is sensible to accept your orders within 24 hours of receiving them. Auto accepting can be selected in the Venue Settings > Services section of your Dashboard, and also in the settings of your order management

Support and Troubleshooting

If your customers experience problems when paying please notify us at support@qikserve.com. We have access to the logs for each order and depending on the issue will either be able to fix it for you or provide information with which you can reach out to your payment provider for further answers. When you contact us please include:
- your venue name / ID
- the order number

Refunds
Any refunds that need to be made are done on your payment provider dashboard and not on your QikServe Dashboard, unless you are integrated with QikServe Payments, Freedom Pay, Global Pay, or Adyen Dropin - see our refunds page for guidance. Otherwise, you can cancel an order but you cannot action the refund to the customer from our platform.

Failed Payments
Any failed payment orders can be seen on your History tab of your venue’s order management screen - orders.preoday.com - and will not be in your live orders on the List tab. These orders are not ones that you need to fulfil. The customer will not have received a confirmation email letting them know their order was successful.

Configuration and setup

If you are already connected with one of the payment providers listed above the integration process is fast, once you send us the configuration details we need.

Please ask your payment provider for the following details: