Venue Settings

Owned by Natalie Slaven (Unlicensed)
Last updated: Dec 22, 2022
3 min read

In the platform we have a section which is for your Venue set up, in this section you have

  • Details

  • Services

  • Delivery Zones

  • Order Capacity

  • Operational Hours

  • Preparation Times

See below for more information on each setting.

Details

In this section you will have your venues address and information with a map that you can drop a pin for the exact location

Please note that when a field is required you will not be able to save the information, it will be highlighted to you.

Services

  • Which services you have enabled for the platform and the names of these services

  • If the orders will be automatically accepted or manually accepted

  • Where you set your minimum order value of the service

Delivery Zones

In this section you are able to set multiple Delivery Zones. This provide granular control of your delivery options. If you set up multiple zones, each will have its own delivery time, delivery fee and even minimum delivery order.

 

See more information and how to add Delivery zones HERE

Order Capacity

Managing your order capacity will help your kitchen manage how many orders can come through to the kitchen per time slot

See knowledge base article for more information HERE

Operational Hours

Set up your venue to reflect your operational hours. Your opening hours are your general venue opening times when someone is likely to be at the venue. Letting customers know the venue is open although it may not be taking online orders at those times.

You can then set your service hours to mirror your opening hours, or to be different to them. For example, perhaps you offer ‘To Seat’ service at a different time than when you offer collection or delivery.

See knowledge base article for more information HERE

Preparation Times

The preparation times that you set on your dashboard are the times that you are telling the customer that it takes to make their order. There are three times that you can alternate between depending on how busy the kitchen/bar currently is, and this is reflected live in the order slot (time) that the customer is able to order for.

See knowledge base article for more information HERE