Actioning Refunds
Refunds
To action refunds on your dashboard for QPayments please follow the below guidance.
It is helpful to ask the customer for their Order Number which they can find on their emailed receipt.
Via the Dashboard
Log into your venue QikServe Dashboard at http://app.preoday.com
Go down to the Orders tab at the bottom left of your dashboard
Identify the order you would like to refund, you can do this by searching for their order number
Click on the order you would like to refund and then select Refund Order
You will have the option to either refund the amount in full or partially refund it, as well as give a reason for the refund
All refunded orders can be viewed via Analytics> Orders> Refunds report
You can then export this report to a CSV file by selecting the ellipses icon (…)