Preparing for Onboarding with Stripe

Owned by Christian Milton
Last updated: Dec 28, 2022 by Natalie Slaven (Unlicensed)
4 min read

The process to enable QikServe Payments (QP) has three parts, the majority of which is focused around the ‘KYC’ - see below. The onboarding process should take you roughly 20 minutes to complete.

Here you will find all the information that you will need to complete the process, what KYC means, and our FAQ. Please read this carefully before you start the process and make sure you have received your onboarding e-mail.

 


What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the second of 3 steps in the onboarding process for the QikServe Payments, and is required by payment industry regulations.

What should I do if I have any questions, or if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track. A member of our Customer Success team will be on the onboarding call with you and will be able to guide you through each step.

KYC - Get Started

We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document. Please see our FAQ section at the bottom of this page. 

KYC for Businesses

Please make sure to have the following information to hand before you start the process:

About your business:

  • Legal business name and address

    • Note: PO boxes aren’t accepted

  • Registered business number as listed with Companies House

  • Phone number and email address

Bank details:

  • Name

  • Address

  • Account number and sort code

  • If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference

  • When we are unable to verify a bank account, we may ask you for a scanned bank statement

Website:

  • Your website URL. Note: Cannot be a Facebook or social media site

  • If you don’t have one, you can use the URL for your QikServe online ordering store

    • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

KYC for Individuals

Please have the following information to hand before you start the process:

Personal details:

  • Name as shown on your passport, driving license or similar photo ID

  • Address

  • Bank account details: account number, sort code

    • Note: The name and country provided for a bank account must match the name and country on the account holder

  • If we’re unable to verify your identity, we’ll ask for a photo ID

Website:

  • Your website URL. Note: Cannot be a Facebook or social media site

  • If you don’t have one, you can use the URL for your QikServe online ordering store

    • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

Q&A

What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.

How long does the process take?

It should take no more than 20 minutes to go through the process.

What should I do if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.

What information needs verifying through the KYC process?

Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:

  • Your identity

  • Company identity (only applies to account holders with legal entity type as Business)

  • Bank account verification

  • Photo identification (required if identity cannot be verified based on information provided)

Accepted Document Types

For a list of document types for incorporated businesses per country please refer to: Acceptable verification documents by country.  

You’ll also find the list of document types on the Verifications page of your Dashboard settings. Click on the first tab for your business entity. A list of acceptable documents for your country will be displayed on the bottom right side.

Document Requirements

Your document must meet specific requirements in order to be accepted for verification.

The information in this document must include business name, business address, and company registration number or VAT number. It also must be matched to the information on your Stripe account, so it is best to first confirm that the business information listed on your Stripe account is correct before a document is uploaded. You can view your Stripe business information in your Dashboard and make any changes by clicking Edit beside your business details. Your Proof of Legal Entity document upload must be successfully reviewed and matched to the information on your Stripe account before your business can be verified. Reviews can take up to 24 hours for the Stripe team to complete.

A summary of document standards is listed below:

  • Documents must be clear and large enough to read

  • Documents must be valid and representative of up-to-date registration

  • Complete documents must be uploaded. A complete document is defined as:

    • The full business name, business address, and either VAT number OR company registration number of the incorporated entity are clearly stated and legible

    • If this information is spread across multiple pages of your document, please upload a PDF containing all the relevant pages

  • Documents can be uploaded in .pdf format