Handling Disputes

Owned by Natalie Slaven (Unlicensed)
Last updated: Dec 28, 2022
1 min read

Please see below guide for Disputes on QikServe Payments.

Fraudulent payments and what you require to dispute these.

When a dispute is made by a customer our team are notified about these. We then get in touch with a list of the disputes to let you decide if this is NOT a fraudulent transaction. If you believe the dispute is in error and want to challenge it we will then ask for the below information from you -

  • Email address

  • Customer name

  • Billing address

  • Product or service details

    • Order number

    • Customer details

  • what type of product or service is this?

    • Physical product

    • Digital product or service

    • Offline Service

    • Event

    • Booking or reservation

    • Other

  • Supporting evidence

    • Customer communication

Once we submit your evidence for dispute, this will go to the customers bank for review. The bank will then make a final decision within 3 months.