How to use your QikServe Payment Services report

Owned by Oliver White
Last updated: Jun 14, 2022 by Natalie Slaven (Unlicensed)
3 min read

Overview

When you launch with Qikserve Payment Services, you will be sent a link to a sharepoint folder that will include a spreadsheet of your transactions on a weekly basis.

  • Payouts will reach customers in T+3 working days and will come with the reference ‘ADYEN N.V’ 

  • Any fees that are not the initial per transaction fee, such as interchanges and disputes, will be invoiced at the end of the month 

  • Your weekly reports will be generated based on the previous week from Monday to Sunday 

Each spreadsheet will include the following

  • Summary tab of total weekly transactions

  • A tab of each day’s transactions

Glossary

Fees – the per transaction fees that are charged by QikServe Payment Services. Any amount that is connected to LiableAccountHolderQikServeLimitedPlatform is a fee. 

Total – the total amount paid by your customers before the fees are taken. This includes any tips, discounts or service/delivery charges that you have applied on your Dashboard. 

Pending Credit / Credited – a transaction will appear twice in the report. On the date that the transaction occurred it will appear as Pending Credit. Within 3 working days it will be Credited when it is included in the Payout and send to your account. 

Pending Debit / Debited - if a transaction is refunded then the amount will be marked as Pending Debit on the day this was requested, and marked as Debited on the day that the refund was taken from your account. 

Payout – the batch payment that is paid to your account. This is the Total minus the Fees/Debits for a calendar day.  

How to use the Summary Tab

  • The QikServe Dashboard Analytics Summary shows a payment relative to the day that it was ordered for rather than the day the order was made on and payment taken.

  • Note this will not display payouts

Example Summary Tab

 

How to use the Day Transaction tab

How to see fees taken for today’s transactions 

  • Go to Column A (Account Holder) and filter to only show ‘LiableAccountHolderQikServeLimitedPlatform’ 

  • Go to Column H (Record Type) and filter to only show ‘Pending Credit’ and ‘Pending Debit’ 

  • Highlight Column G (Main Amount) and the sum total will be calculated at the bottom of the excel page 

How to see total for today’s transactions 

  • Go to Column A (Account Holder) and filter to only show your company name, which will show as something like qik_123_company-limited

  • Go to Column H (Record Type) and filter to only show ‘Pending Credit’ and ‘Pending Debit’ 

  • Highlight Column G (Main Amount) and the sum total will be calculated at the bottom of the excel page 

How to see fees taken for today’s payout  

  • Go to Column A (Account Holder) and filter to only show ‘LiableAccountHolderQikServeLimitedPlatform’ 

  • Go to Column H (Record Type) and filter to only show ‘Credited’ and ‘Debited’  

  • Highlight Column G (Main Amount) and the sum total will be calculated at the bottom of the excel page 

How to find your Venue ID

 

Example Day Transaction tab