QikServe Payment Services; Preparing for Onboarding

Owned by Christian Milton
Last updated: Jun 14, 2022 by Natalie Slaven (Unlicensed)
6 min read

The process to enable QikServe Payment Services (QPS) has three parts, the majority of which is focused around the ‘KYC’ - see below. The onboarding process should take you roughly 20 minutes to complete and you can see an overview of the steps on this article.

Here you will find all the information that you will need to complete the process, what KYC means, and our FAQ. Please read this carefully before you start the process and make sure you have booked an onboarding call.

 


What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the second of 3 steps in the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.

What should I do if I have any questions, or if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track. A member of our Customer Success team will be on the onboarding call with you and will be able to guide you through each step.

KYC - Get Started

We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document. Please see our FAQ section at the bottom of this page. 

KYC for Businesses

Please make sure to have the following information to hand before you start the process:

About your business:

  • Legal business name and address

    • Note: PO boxes aren’t accepted

  • Registered business number as listed with Companies House

  • Phone number and email address

Bank details:

  • Name

  • Address

  • Account number and sort code

  • If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference

  • When we are unable to verify a bank account, we may ask you for a scanned bank statement

Shareholding:

  • The name and the residence country of at least one of the business' shareholders, or ultimate beneficial owners (UBO) that own 25% or more of the business

  • If there are none that own 25% or more of the business, get information about a person authorised to sign up the company as an account holder

Website:

  • Your website URL. Note: Cannot be a Facebook or social media site

  • If you don’t have one, you can use the URL for your QikServe online ordering store

    • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

KYC for Individuals

Please have the following information to hand before you start the process:

Personal details:

  • Name as shown on your passport, driving license or similar photo ID

  • Address

    • Note: PO boxes aren’t accepted

  • Bank account details: account number, sort code

    • Note: The name and country provided for a bank account must match the name and country on the account holder

  • If we’re unable to verify your identity, we’ll ask for a photo ID

Website:

  • Your website URL. Note: Cannot be a Facebook or social media site

  • If you don’t have one, you can use the URL for your QikServe online ordering store

    • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

Q&A

What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.

How long does the process take?

It should take no more than 20 minutes to go through the process.

What should I do if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.

What information needs verifying through the KYC process?

Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:

  • Your identity

  • Company identity (only applies to account holders with legal entity type as Business)

  • Bank account verification

  • Photo identification (required if identity cannot be verified based on information provided)

Do I need a photocopy of any documents before I get started?

We use the data you provide to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID (Passport or a driving license), a company registration document or a bank statement. See the guides below.

Unable to verify a bank account

When we are unable to verify a bank account, we may ask you for a scanned bank statement.

We accept the following documents when you upload a bank statement: 

  • Bank statement

  • Screenshot of online banking environment

  • Letter from bank

Document format and size:

  • Allowed formats: JPEG, JPG, PNG, PDF

  • Minimum allowed size: 1 KB for PDF, 100 KB for other formats

  • Maximum allowed size: 4 MB

  • No maximum on the number of pages for PDF

The document needs to contain the following information:

  • Bank logo or bank name in a unique font

  • Bank account details

  • Name of the account holder

I’ve been asked to provide a tax document – what do I do?

If you run a limited company, or are a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference.

To upload a company registration document, it must be:

  • Issued by a reliable, independent source such as the national commercial register of the country where the business is registered in

  • Issued within the last one year or contains a signature and a state of affairs with the date not older than one year

Document format and size:

  • Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)

  • Minimum allowed size: 1 KB for PDF, 100 KB for other formats

  • Maximum allowed size: 4 MB

What is a Photo ID check?

In the Photo ID check, we validate an identity document submitted by an account holder (or a company shareholder). A photo ID is usually a scan of the account holder’s passport, or driver's license.

When collecting a scan of a photo ID from your account holder, make sure that the name on the photo ID matches the name that they registered on your platform. If the names are different—for example, an account holder used their married name to register but their passport uses their maiden name—the photo ID check will fail.

Which documents can I submit as a photo ID?

The table below shows the supported photo ID documents and the specific data, or pages, to be provided for that document.

Document

Data

Document

Data

Passport

Data page; picture, MRZ, and details

ID card

Government issued

Front and back, each side in its own file

Driver’s license

Front and back, each side in its own file

  • These documents must not be expired and must be in colour

  • Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)

  • Minimum allowed size: 1 KB for PDF, 100 KB for other formats

  • Maximum allowed size: 4 MB

My identity hasn’t been verified – what happens next?

If we can't verify your identity based on the information provided, we will ask you to update your information. We will attempt to verify a person's identity up to three times. After the third attempt, a photo ID verification will be required.

Do I have to answer the Security Questionnaire?

Yes, to receive pay-outs, you must answer the security questionnaire. This is a new requirement set by the payment authorities’ regulators.