QikServe Payment Services; Preparing for Onboarding
The process to enable QikServe Payment Services (QPS) has three parts, the majority of which is focused around the ‘KYC’ - see below. The onboarding process should take you roughly 20 minutes to complete and you can see an overview of the steps on this article.
Here you will find all the information that you will need to complete the process, what KYC means, and our FAQ. Please read this carefully before you start the process and make sure you have booked an onboarding call.
What is KYC?
Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the second of 3 steps in the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.
What should I do if I have any questions, or if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track. A member of our Customer Success team will be on the onboarding call with you and will be able to guide you through each step.
KYC - Get Started
We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document. Please see our FAQ section at the bottom of this page.
KYC for Businesses
Please make sure to have the following information to hand before you start the process:
About your business:
Legal business name and address
Note: PO boxes aren’t accepted
Registered business number as listed with Companies House
Phone number and email address
Bank details:
Name
Address
Account number and sort code
If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference
When we are unable to verify a bank account, we may ask you for a scanned bank statement
Shareholding:
The name and the residence country of at least one of the business' shareholders, or ultimate beneficial owners (UBO) that own 25% or more of the business
If there are none that own 25% or more of the business, get information about a person authorised to sign up the company as an account holder
Website:
Your website URL. Note: Cannot be a Facebook or social media site
If you don’t have one, you can use the URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page
KYC for Individuals
Please have the following information to hand before you start the process:
Personal details:
Name as shown on your passport, driving license or similar photo ID
Address
Note: PO boxes aren’t accepted
Bank account details: account number, sort code
Note: The name and country provided for a bank account must match the name and country on the account holder
If we’re unable to verify your identity, we’ll ask for a photo ID
Website:
Your website URL. Note: Cannot be a Facebook or social media site
If you don’t have one, you can use the URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page
Q&A
What is KYC?
Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.
How long does the process take?
It should take no more than 20 minutes to go through the process.
What should I do if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.
What information needs verifying through the KYC process?
Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:
Your identity
Company identity (only applies to account holders with legal entity type as Business)
Bank account verification
Photo identification (required if identity cannot be verified based on information provided)
Do I need a photocopy of any documents before I get started?
We use the data you provide to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID (Passport or a driving license), a company registration document or a bank statement. See the guides below.
Unable to verify a bank account
When we are unable to verify a bank account, we may ask you for a scanned bank statement.
We accept the following documents when you upload a bank statement:
Bank statement
Screenshot of online banking environment
Letter from bank
Document format and size:
Allowed formats: JPEG, JPG, PNG, PDF
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
No maximum on the number of pages for PDF
The document needs to contain the following information:
Bank logo or bank name in a unique font
Bank account details
Name of the account holder
I’ve been asked to provide a tax document – what do I do?
If you run a limited company, or are a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference.
To upload a company registration document, it must be:
Issued by a reliable, independent source such as the national commercial register of the country where the business is registered in
Issued within the last one year or contains a signature and a state of affairs with the date not older than one year
Document format and size:
Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
What is a Photo ID check?
In the Photo ID check, we validate an identity document submitted by an account holder (or a company shareholder). A photo ID is usually a scan of the account holder’s passport, or driver's license.
When collecting a scan of a photo ID from your account holder, make sure that the name on the photo ID matches the name that they registered on your platform. If the names are different—for example, an account holder used their married name to register but their passport uses their maiden name—the photo ID check will fail.
Which documents can I submit as a photo ID?
The table below shows the supported photo ID documents and the specific data, or pages, to be provided for that document.
Document | Data |
|---|---|
Passport | Data page; picture, MRZ, and details |
ID card | Government issued Front and back, each side in its own file |
Driver’s license | Front and back, each side in its own file |
These documents must not be expired and must be in colour
Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
My identity hasn’t been verified – what happens next?
If we can't verify your identity based on the information provided, we will ask you to update your information. We will attempt to verify a person's identity up to three times. After the third attempt, a photo ID verification will be required.
Do I have to answer the Security Questionnaire?
Yes, to receive pay-outs, you must answer the security questionnaire. This is a new requirement set by the payment authorities’ regulators.