Please see below guide for Disputes on Stripe QPS.
Fraudulent payments and what you require to dispute these.
When a dispute is made by a customer our team are notified about these. We then get in touch with a list of the disputes to let you decide if this is NOT a fraudulent transaction. If you believe the dispute is in error and want to challenge it we will then ask for the below information from you -
Email address
Customer name
Billing address
Product or service details
Order number
Customer details
what type of product or service is this?
Physical product
Digital product or service
Offline Service
Event
Booking or reservation
Other
Supporting evidence
Customer communication
Once we submit your evidence for dispute, this will go to the customers bank for review. The bank will then make a final decision within 3 months.