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If you would like to integrate with any of the partners below, or if there is a provider not on the list that you would like to see there, please get in touch with us at support@qikserve.com and we will be able to connect you to the right team.
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Payment integrations
Provider | Web orders and mobile app | Apple/Google Pay |
|---|---|---|
Stripe QPS | Yes | Yes |
Adyen | Yes | Weborders |
CreditCall | Yes | No |
Cybersource | Yes | No |
Emerchant Pay | Yes | No |
Freedompay | Yes | Weborders |
Global Payments | Yes | Weborders |
Ingenico | Yes | No |
Lloyds | Yes | No |
Moneris | Yes | No |
Paymentsense | Yes | No |
Vipps | Yes | No |
The payment process
This allows you to offer your customers to pay by credit/debit card and in some cases by other payment types such as Google and Apple Pay. When a customer pays via this method the process is as follows:
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If you have not setup your orders to be Auto Accepted then the order will proceed for you to fulfil as long as the Authorisation is correct, and the payment will be charged (or ‘captured’) once you accept the order. For this reason it is sensible to accept your orders within 24 hours of receiving them. Auto accepting can be selected in the Venue Settings > Services section of your Dashboard, and also in the settings of your order management
Support and Troubleshooting
If your customers experience problems when paying please notify us at support@qikserve.com. We have access to the logs for each order and depending on the issue will either be able to fix it for you or provide information with which you can reach out to your payment provider for further answers. When you contact us please include:
- your venue name / ID
- the order number
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Failed Payments
Any failed payment orders can be seen on your History tab of your venue’s order management screen - orders.preoday.com - and will not be in your live orders on the List tab. These orders are not ones that you need to fulfil. The customer will not have received a confirmation email letting them know their order was successful.
Configuration and setup
If you are already connected with one of the payment providers listed above the integration process is fast, once you send us the configuration details we need.
Please ask your payment provider for the following details:
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