When you are invited to the onboarding process to enable QikServe Payment Services (QPS) there are forms you are required to fill out which are all part of the KYC.
What is KYC?
Know your customer (KYC) is the process of a business (QikServe) identifying and verifying the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Service, and is required by payment industry regulations.
How long does the process take?
It should take no more than 20 minutes to go through the process.
What should I do if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.
KYC - Get Started
We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document.
Please see the table and the relevant section below it to read about the information you need for the KYC process:
Field | Please note: |
Address | PO boxes are not accepted as addresses County is needed |
First and Last name | Please make sure to use exactly the same name as shown on your photo ID, e.g. don’t skip middle names. |
Date of Birth | |
Phone number | |
Website | If you don’t have a business website, please use the URL of your QikServe online ordering store (see instructions above) |
Bank account | Name, address, account number and sort code The name and country provided for a bank account must match the name and country on the account holder If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference When we are unable to verify a bank account, we may ask you for a scanned bank statement |
Photo ID check | If we’re unable to verify your identity, we’ll ask for a photo ID |
KYC for Businesses
Please make sure to have the following information handy before you start the process:
Legal business name and registered business number as registered with Companies House
Bank account details; account number, sort code
The name and the residence country of at least one of their shareholders or ultimate beneficial owners (UBO) who own 25% or more of the business
If there are none who own 25% or more of the business, get information about a person authorised to sign up the company as an account holder
The URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com ), navigating to Styling > Webordering > Preview in Browser. Copy the URL in the newly opened web page
KYC for Individuals
Please have the following information handy before you start the process:
Bank account details; Account number, sort code
The URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com ), navigating to Styling > Webordering > Preview in Browser. Copy the URL in the newly opened web page
You’ll be asked for the following during the process:
· Security Questionnaire – this is a mandatory step, although currently, you can bypass this step. Please don’t, this is required for you to receive pay-outs.
· Photo ID check - if we’re unable to verify your identity, we’ll ask for a photo ID [link to Q&A]
Q&A:
What is KYC?
Know your customer (KYC) is the process of a business (QikServe) identifying and verifying the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Service, and is required by payment industry regulations.
How long does the process take?
It should take no more than 20 minutes to go through the process.
What should I do if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.
What information needs verifying through the KYC process?
Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:
· Your identity
· Company identity (only applies to account holders with legal entity type as Business)
· Bank account verification
· Photo Identification (required if identity cannot be verified based on information provided)
Do I need a photocopy of any documentations before I get started?
We use the data you provide to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID (Passport or a driving license), a company registration document or a bank statement.
Do I have to answer the Security Questionnaire?
Yes, to receive pay-outs, you must answer the security questionnaire. This is a new requirement set by the payment authorities’ regulators.
Unable to verify a bank account [see screenshot from adyen)
When we are unable to verify a bank account, we may ask you for a scanned bank statement.
· We accept the following documents when you upload a bank statement:
o Bank statement
o Screenshot of online banking environment
o Letter from bank
· Document format and size:
o Allowed formats: JPEG, JPG, PNG, PDF.
o Minimum allowed size: 1 KB for PDF, 100 KB for other formats.
o Maximum allowed size: 4 MB.
o No maximum on the number of pages for PDF.
· The document needs to contain the following information:
o Bank logo or bank name in a unique font.
o Bank account details.
o Name of the account holder.
I’ve been asked to provide a tax document – what do I do?
· If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference [insert screen grab from Paul’s flow + validate with CT this is up to date since I didn’t come across this in the Adyen docs]
To upload a company registration document, it must be:
· Issued by a reliable, independent source such as the national commercial register of the country where the business is registered in.
· Issued within the last one year or contains a signature and a state of affairs with the date not older than one year.
· Document format and size:
o Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
o Minimum allowed size: 1 KB for PDF, 100 KB for other formats
o Maximum allowed size: 4 MB
What is a Photo ID check?
· In the photo ID check, we validate an identity document submitted by an account holder (or a company shareholder).
· A photo ID is usually either a scan of the account holder’s passport, or a driver's license.
· When collecting a scan of a photo ID from your account holder, make sure that the name on the photo ID matches the name that they registered on your platform.
· If the names are different—for example, an account holder used their married name to register but their passport has their maiden name—the photo ID check will fail.
Which documents can I submit as a photo ID?
The table below [re-create on KB] shows the supported photo ID documents and the specific data, or pages, to be provided for that document.
Which formats are supported for submitting a Photo ID?
· Non-expired
· Must be in colour
· MRZ must be visible (if available).
· Separate file for front and back of the ID document (only when providing an ID card or driver's license).
· Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
· Minimum allowed size: 1 KB for PDF, 100 KB for other formats
· Maximum allowed size: 4 MB
· Refer to our document upload guide below [insert screen grab from adyen]
My identity hasn’t been verified – what happens next?
· If we can't verify your identity based on the provided information, we will ask you to update your information.
· We will attempt to verify the person's identity up to three times. After the third attempt, a photo ID verification will be required [link to Q&A question]
The process
Useful information to have before
Definitions
Know your Customer (KYC)
KYC means Know Your Customer and sometimes Know Your Client. KYC or KYC check is the mandatory process of identifying and verifying the client's identity when opening an account and periodically over time. In other words, we must make sure that their clients are genuinely who they claim to be.
KYC process includes ID card verification, face verification, document verification such as utility bills as proof of address, and biometric verification. All are collected and (usually) verified automatically