Why would I need to
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cancel an order?
If an order isn't formally cancelled, the accounts team won't be able to reconcile payments on your payment provider’s gateway with the orders that have come through the QikServe platform.
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Go to orders.preoday.com
Click on the order you would like to cancel
Click the red circular button (top right hand corner), indicated in the image below by the red arrow
If a customer requires confirmation, select the 'send notification' button on the bottom right of the pop-up
Write your message and click 'Send'
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Please note - The system does not send an automated cancellation email. |
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