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If you have any questions or concerns, please write into us at our Support Desksupport desk.
Email: support@qikserve.com
Customer Portal: http://support.qikserve.com
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Please remember to submit any queries from an email associated with an Administrator administrator account in the platform - this allows us to confirm you are indeed authorized to request information or make changes to the venue. |
Issues are triaged and resolved on a ‘Best Effort’ ‘best effort’ Basis Communication Standards.
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On the evenings and weekends a dedicated member of the Support Team support team will answer any ‘P1’ ‘P1’ critical issues. These are defined as issues that are causing you to fail to be able to take orders.
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First Response Time - This is the period between the Customer customer submitting a Service Request service request and a member of the Support support team responding with acceptance of the issue
Resolution Time - This is the period between acceptance of the issue by a member of the Support support team and the issue being marked as resolved. It should be noted that this time period can be influenced by factors outside of QikServe's control such as:
Slow or no response from the Customer customer to a request from QikServe for additional information
Escalation time between QikServe and third-party vendors
Confirmation of a Bug bug where resolution requires development and release of the software
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Status Page
Sign up to our Status Page status page to get alerts when either QikServe or one of it’s partners (POS, Payment etc) are experiencing issues. You can sign up to receive all alerts or customise your service. We will endeavour to let you know when we have found an issue and when it is resolved.
https://status.qikserve.net/#