Will Customers be charged if their order fails?
No, if an order fails, we refund the charge to the customers account immediately. Depending on your bank, this refund could take a number of business days to appear.
My Kiosk says it is closed
This message is displayed outwith the store’s configured Open and Closed times.
My Kiosks are displaying ‘Currently Unavailable’
The kiosk is not able to reach your Point of Sale. When this happens, consult our POS Troubleshooter
My Kiosk has a plain white screen
When it launches, the kiosk application needs to download your menu from QikServe. Depending on your network and internet connection, this can take some time to complete. If you see a kiosk in this state, wait approximately 30 mins to see if the issue improves
Kiosks are displaying an error on the Basket Screen
The kiosk is not able to reach your Point of Sale, or the items in your basket are not valid/available. When this happens, consult our POS Troubleshooter.
Kiosks are displaying an error on the Payment Screen
The kiosk has encountered an error either in the Payment Process or reaching your Point of Sale. When this happens, consult our Payments Troubleshooter and our POS Troubleshooter
I have a General Printer Error
This error displays when the printer is not detected. When this happens, follow our Printer Troubleshooter
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