General Questions
My application is displaying an error on the Basket Screen
The application is not able to reach your Point of Sale, or the items in your basket are not valid/available. When this happens, consult our POS Troubleshooter.
I have a General Printer Error
This error displays when the printer is not detected. When this happens, follow our Printer Troubleshooter
Menu Questions
My application is showing items I don’t sell/don’t want to sell
The menu on your application is driven by the availability of the item on your Point of Sale. To remove an item from the application's menu, mark it as out of stock on your Point of Sale. The application will sync that data within 10 minutes.
I want to add new menu items to my menu
For enterprise customers, consult your digital project team. Otherwise, complete a Request
My menus content (images, descriptions etc.) is incorrect
For enterprise customers, consult your digital project team. Otherwise, complete a Request. Remember to include any assets we might need to configure the item.
Payment Questions
Will Customers be charged if their order fails?
No, if an order fails, we refund the charge to the customers account immediately. Depending on your bank, this refund could take a number of business days to appear.
My application are displaying an error on the Payment Screen
The kiosk has encountered an error either in the Payment Process or reaching your Point of Sale. When this happens, consult our Payments Troubleshooter and our POS Troubleshooter
Kiosk Questions
My Kiosk says it is closed
This message is displayed outwith the store’s configured Open and Closed times.
My Kiosks are displaying ‘Currently Unavailable’
The kiosk is not able to reach your Point of Sale. When this happens, consult our POS Troubleshooter
My Kiosk has a plain white screen
When it launches, the kiosk application needs to download your menu from QikServe. Depending on your network and internet connection, this can take some time to complete. If you see a kiosk in this state, wait approximately 30 mins to see if the issue improves
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