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Troubleshoot POS Issues

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Created by Chris Timms, last modified on Jul 30, 2019

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Reboot the Workstation/Server QikServe is connected to.
If this fails to resolve the issue, copy the log file from your POS and Open a Support Ticket

RES 3700

Log Files Location: <INSTALL DIR>\Res\Pos\Etc\3700d

Simphony First Edition

Log Files Location: <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog

Simphony

Log Files Location: <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog

Oracle Hospitality eCommerce Integration Cloud Service

Log Files Location: <INSTALL DIR>\Logging\AzureServiceBus\MICROSLogger\[WORKSTATIONNAME}.txt

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