Basic Troubleshooting
Common Resolutions
Here are some common resolutions for payment issues:
Basic Questions
The majority of issues are resolved with a few basic questions:
Resetting the PED
Kiosk UI Errors
Error | Description | Recovery |
|---|---|---|
Payment Device - The card reader seems to be offline | ||
Card reader busy | The PED got stuck in a previous transaction: the client was waiting for a response from the server and it never got it. As a result of its waiting state, subsequent transactions cannot happen. | Restart the FCC server and client services and try a test transaction. |
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