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Error | Description | Recovery |
|---|---|---|
Payment Device - The card reader seems to be offline | ||
Card reader busy | The PED got stuck in a previous transaction: the client was waiting for a response from the server and it never got it. As a result of its waiting state, subsequent transactions cannot happen. | Restart the FCC server and client services and try a test transaction. |
Need Support?
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Reboot the Kiosk |
Escalate an issue to FreedomPay
Contact FreedomPay with the following information StoreID, TerminalID, RequestID, MerchantReferenceCode, as well as any other information that would be relevant.
Production Support Issues:
Email: techsupport@freedompay.com
Phone: 888-495-2446
How FreedomPay logs can be obtained in the event that FreedomPay requests them?
Navigate to C:\ProgramData\FreedomPay\Freeway Commerce Connect\logs
Both Server and Client logs are located there. Retention is set to 30 days by default
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