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Basic Troubleshooting
Common Resolutions
Restart IIS on the Workstation/Server QikServe is connected to.
Reboot the Workstation/Server QikServe is connected to.
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Is the POS or Server QikServe connects to on?
Does the POS or Server have an internet connection?
Does the Monitoring Dashboard indicate a healthy connection to your store?
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Point of Sale Log Files
Sometimes, we may ask you to provide logs from the Point of Sale to find the root cause of issues reported to us. The location of these logs varies by manufacturer and can be found on the following file paths:
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POS Type
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Log Location
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RES 3700
POS Specific Resolutions
Simphony
Connect to the CAPS PC at store. Are the transaction web services available?
From a browser on the server, browse to http://localhost:8080/EGateway/SimphonyPOSAPIWeb.asmx. It should return a valid web page with XML data*.
From the CAPS PC. Perform an IIS reset
Restart the CAPS PC. It is recommended this is done outside of trading times. It can take up to 15 minutes for the CAPS PC to come back.
Log file path: <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog
RES 3700
From the RES server. Are the transaction web services available?
From a browser on the server, browse to http://locahost/resposapiweb/resposapiweb.asmx. It should return a valid web page with XML data.
Log file path: <INSTALL DIR>\Res\Pos\Etc\3700d
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Simphony (all versions)
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<INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog
Oracle Hospitality eCommerce Integration Cloud Service
From the CAPS PC/Server. Restart the Micros Azure Client Service
Log file path: <INSTALL DIR>\Logging\AzureServiceBus\MICROSLogger\[WORKSTATIONNAME}.txt
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