Troubleshoot Point of Sale Issues

Owned by Chris Timms
Last updated: Dec 11, 2020
1 min read

Overview

Basic Troubleshooting

Common Resolutions

  • Restart IIS on the Workstation/Server QikServe is connected to.

  • Reboot the Workstation/Server QikServe is connected to.

Basic Questions

  • Is the POS or Server QikServe connects to on?

  • Does the POS or Server have an internet connection?

  • Does the Monitoring Dashboard indicate a healthy connection to your store?

POS Specific Resolutions

Simphony

  • Connect to the CAPS PC at store. Are the transaction web services available?

  • From a browser on the server, browse to http://localhost:8080/EGateway/SimphonyPOSAPIWeb.asmx. It should return a valid web page with XML data*.

  • From the CAPS PC. Perform an IIS reset

  • Restart the CAPS PC. It is recommended this is done outside of trading times. It can take up to 15 minutes for the CAPS PC to come back.

  • Log file path: <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog

RES 3700

  • From the RES server. Are the transaction web services available?

  • From a browser on the server, browse to http://locahost/resposapiweb/resposapiweb.asmx. It should return a valid web page with XML data.

  • Log file path: <INSTALL DIR>\Res\Pos\Etc\3700d

Oracle Hospitality eCommerce Integration Cloud Service

  • From the CAPS PC/Server. Restart the Micros Azure Client Service

  • Log file path: <INSTALL DIR>\Logging\AzureServiceBus\MICROSLogger\[WORKSTATIONNAME}.txt