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Error | Description | Recovery |
|---|---|---|
Payment Device - The card reader seems to be offline | ||
Card reader busy | The PED got stuck in a previous transaction: the client was waiting for a response from the server and it never got it. As a result of its waiting state, subsequent transactions cannot happen. |
Reboot the Kiosk |
Escalate
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an issue to FreedomPay
Contact FreedomPay with the following information StoreID, TerminalID, RequestID, MerchantReferenceCode, as well as any other information that would be relevant.
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