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My application is displaying an error on the Basket Screen
The kiosk application is not able to reach your Point of Sale, or the items in your basket are not valid/available. When this happens, consult our POS Troubleshooter.
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This error displays when the printer is not detected. When this happens, follow our Printer Troubleshooter
Menu Questions
My application is showing items I don’t sell/don’t want to sell
The menu on your application is driven by the availability of the item on your Point of Sale. To remove an item from the application's menu, mark it as out of stock on your Point of Sale. The application will sync that data within 10 minutes.
I want to add new menu items to my menu
For enterprise customers, consult your digital project team. Otherwise, complete a Request
My menus content (images, descriptions etc.) is incorrect
For enterprise customers, consult your digital project team. Otherwise, complete a Request. Remember to include any assets we might need to configure the item.
Payment Questions
Will Customers be charged if their order fails?
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