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Overview
Basic Troubleshooting
Common Resolutions
Reboot the Workstation/Server QikServe is connected to.If this fails to resolve the issue, copy the log file from your POS and Open a Support Ticket
Basic Questions
Is the POS or Server QikServe connects to on?
Does the POS or Server have an internet connection?
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Point of Sale Log Files
Sometimes, we may ask you to provide logs from the Point of Sale to find the root cause of issues reported to us. The location of these logs varies by manufacturer and can be found on the following file paths:
POS Type | Log Location |
|---|---|
RES 3700 |
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<INSTALL DIR>\Res\Pos\Etc\3700d |
Simphony |
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(all versions) | <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog |
Simphony
Log Files Location: <INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog
Oracle Hospitality eCommerce Integration Cloud Service |
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<INSTALL DIR>\Logging\AzureServiceBus\MICROSLogger\[WORKSTATIONNAME}.txt |
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