Page Comparison

The process to enable QikServe Payment Services (QPS) has three parts, the majority of which is focused around the ‘KYC’ - see below. The onboarding process should take you roughly 20 minutes to complete and you can see an overview of the steps on this article.

Here you will find all the information that you will need to complete the process, what KYC means, and our FAQ. Please read this carefully before you start the process and make sure you have booked an onboarding call.

What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.

How long does the process take?

It should take no more than 20 minutes to go through the process.

What should I do if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.

KYC - Get Started

We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document. Please see our FAQ section at the bottom of this page.

Please see the table and the relevant section below it to read about the information you need for the KYC process:

Field

Please note:

Address

PO boxes are not accepted as addresses

County is needed

First and Last name

Please make sure to use exactly the same name as shown on your photo ID, including any middle names

Date of Birth

Phone number

Email

Website

If you don’t have a business website, please use the URL of your QikServe online ordering store (see instructions above)

Bank account

Name, address, account number and sort code

The name and country provided for a bank account must match the name and country on the account holder

If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference

When we are unable to verify a bank account, we may ask you for a scanned bank statement

Photo ID check

If we’re unable to verify your identity, we’ll ask for a photo ID

KYC for Businesses

Please make sure to have the following information to hand before you start the process:

About your business:

• Legal business name and address.

  • Note: PO boxes aren’t accepted

• Registered business number as listed with Companies House

• Phone number and email address

Bank details:

• Name

• Address

• Account number and sort code

• Note: If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference

• When we are unable to verify a bank account, we may ask you for a scanned bank statement

Shareholding:

• The name and the residence country of at least one of the business' shareholders, or ultimate beneficial owners (UBO) that own 25% or more of the business

• If there are none that own 25% or more of the business, get information about a person authorised to sign up the company as an account holder

Website:

• Your website URLThe . Note: Cannot be a Facebook or social media site

• If you don’t have one, you can use the URL for your QikServe online ordering store

  • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

KYC for Individuals

Please have the following information to hand before you start the process:

Personal details:

• Name as shown on your passport, driving license or similar photo ID

• Address

  • Note: PO boxes aren’t accepted

• Bank account details; : account number, sort code

  • Note: The name and country provided for a bank account must match the name and country on the account holder

• If we’re unable to verify your identity, we’ll ask for a photo ID

Website:

• Your website URL. Note: Cannot be a Facebook or social media site

• If you don’t have one, you can use the URL for your QikServe online ordering store

  • Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com), navigating to Styling > Web Ordering > Preview in Browser. Copy the URL in the newly opened web page

Q&A

What is KYC?

Know your Customer (KYC) is the process by which a business (QikServe) identifies and verifies the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Services, and is required by payment industry regulations.

How long does the process take?

It should take no more than 20 minutes to go through the process.

What should I do if I encounter issues and can’t complete the process?

If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.

What information needs verifying through the KYC process?

Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:

• Your identity

• Company identity (only applies to account holders with legal entity type as Business)

• Bank account verification

• Photo identification (required if identity cannot be verified based on information provided)

Do I need a photocopy of any documents before I get started?

We use the data you provide to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID (Passport or a driving license), a company registration document or a bank statement. See the guides below.

What is a Photo ID check?

In the Photo ID check, we validate an identity document submitted by an account holder (or a company shareholder). A photo ID is usually a scan of the account holder’s passport, or driver's license.

When collecting a scan of a photo ID from your account holder, make sure that the name on the photo ID matches the name that they registered on your platform. If the names are different—for example, an account holder used their married name to register but their passport uses their maiden name—the photo ID check will fail.

Which documents can I submit as a photo ID?

The table below shows the supported photo ID documents and the specific data, or pages, to be provided for that document.

• These documents must not be expired and must be in colour

• Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)

• Minimum allowed size: 1 KB for PDF, 100 KB for other formats

• Maximum allowed size: 4 MB

My identity hasn’t been verified – what happens next?

If we can't verify your identity based on the information provided, we will ask you to update your information. We will attempt to verify a person's identity up to three times. After the third attempt, a photo ID verification will be required.

Do I have to answer the Security Questionnaire?

Yes, to receive pay-outs, you must answer the security questionnaire. This is a new requirement set by the payment authorities’ regulators.