When you are invited to the onboarding process to enable QikServe Payment Services (QPS) there are forms you are required to fill out which are all part of the KYC. Here in Part 1 you will find out about all the information that you will need to complete the process, what KYC means, and our FAQ.
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What is KYC?
Know your customer (KYC) is the process of a business (QikServe) identifying and verifying the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Service, and is required by payment industry regulations.
How long does the process take?
It should take no more than 20 minutes to go through the process.
What should I do if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.
KYC - Get Started
We use the below data to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID or a company registration document.
Please see the table and the relevant section below it to read about the information you need for the KYC process:
Field | Please note: |
Address | PO boxes are not accepted as addresses County is needed |
First and Last name | Please make sure to use exactly the same name as shown on your photo ID, e.g. don’t skip middle names. |
Date of Birth | |
Phone number | |
Website | If you don’t have a business website, please use the URL of your QikServe online ordering store (see instructions above) |
Bank account | Name, address, account number and sort code The name and country provided for a bank account must match the name and country on the account holder If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference When we are unable to verify a bank account, we may ask you for a scanned bank statement |
Photo ID check | If we’re unable to verify your identity, we’ll ask for a photo ID |
KYC for Businesses
Please make sure to have the following information handy before you start the process:
Legal business name and registered business number as registered with Companies House
Bank account details; account number, sort code
The name and the residence country of at least one of their shareholders or ultimate beneficial owners (UBO) who own 25% or more of the business
If there are none who own 25% or more of the business, get information about a person authorised to sign up the company as an account holder
The URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com ), navigating to Styling > Webordering > Preview in Browser. Copy the URL in the newly opened web page
KYC for Individuals
Please have the following information handy before you start the process:
Bank account details; Account number, sort code
The URL for your QikServe online ordering store
Obtain this by going to your QikServe venue level Dashboard (http://app.preoday.com ), navigating to Styling > Webordering > Preview in Browser. Copy the URL in the newly opened web page
Q&A
What is KYC?
Know your customer (KYC) is the process of a business (QikServe) identifying and verifying the identity of its customers. This is the first step of the onboarding process for the QikServe Payment Service, and is required by payment industry regulations.
How long does the process take?
It should take no more than 20 minutes to go through the process.
What should I do if I encounter issues and can’t complete the process?
If you encounter any issues, please contact Support@QikServe.com and our team will help get you back on track.
What information needs verifying through the KYC process?
Your legal entity type determines the kind of information we require for your KYC verification checks. The information can be split into the following sections:
Your identity
Company identity (only applies to account holders with legal entity type as Business)
Bank account verification
Photo Identification (required if identity cannot be verified based on information provided)
Do I need a photocopy of any documentations before I get started?
We use the data you provide to automatically run KYC checks. However, in some cases, automatic verification might fail. When this happens, we might require the account holder to upload additional documentation such as a photo ID (Passport or a driving license), a company registration document or a bank statement. See the guides below.
Unable to verify a bank account
When we are unable to verify a bank account, we may ask you for a scanned bank statement.
We accept the following documents when you upload a bank statement:
Bank statement
Screenshot of online banking environment
Letter from bank
Document format and size:
Allowed formats: JPEG, JPG, PNG, PDF
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
No maximum on the number of pages for PDF
The document needs to contain the following information:
Bank logo or bank name in a unique font
Bank account details
Name of the account holder
I’ve been asked to provide a tax document – what do I do?
If you are a limited company or a sole trader with a bank account in your own name, you must upload a tax document stating your unique tax reference.
To upload a company registration document, it must be:
Issued by a reliable, independent source such as the national commercial register of the country where the business is registered in
Issued within the last one year or contains a signature and a state of affairs with the date not older than one year
Document format and size:
Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
What is a Photo ID check?
In the photo ID check, we validate an identity document submitted by an account holder (or a company shareholder). A photo ID is usually either a scan of the account holder’s passport, or a driver's license.
When collecting a scan of a photo ID from your account holder, make sure that the name on the photo ID matches the name that they registered on your platform. If the names are different—for example, an account holder used their married name to register but their passport has their maiden name—the photo ID check will fail.
Which documents can I submit as a photo ID?
The table below shows the supported photo ID documents and the specific data, or pages, to be provided for that document.
Document | Data |
|---|---|
Passport | Data page; picture, MRZ, and details |
ID card | Government issued Front and back, each side in its own file |
Driver’s license | Front and back, each side in its own file |
These documents must not be expired and must be in colour
Allowed formats: JPEG, JPG, PNG, or PDF (max. 2 pages)
Minimum allowed size: 1 KB for PDF, 100 KB for other formats
Maximum allowed size: 4 MB
My identity hasn’t been verified – what happens next?
If we can't verify your identity based on the provided information, we will ask you to update your information. We will attempt to verify the person's identity up to three times. After the third attempt, a photo ID verification will be required.
Do I have to answer the Security Questionnaire?
Yes, to receive pay-outs, you must answer the security questionnaire. This is a new requirement set by the payment authorities’ regulators.