Kiosk Basket Troubleshooter

Owned by Chris Timms
Last updated: Aug 14, 2019
1 min read

Overview

When a user arrives at the basket screen, the kiosk performs a validation call called Basket Totals to the Point of Sale. This check is performed to:

  • Determine all items in the basket are valid items that can be accepted by the Point of Sale

  • Receive local tax information from the Point of Sale for your order and finalising the price to be paid

Causes

Errors can happen at this stage if:

  • The Kiosk cannot connect to the point of sale

  • There is an item in the basket that will prevent the basket from successfully being sent to the Point of Sale

  • There is an error in the service we connect to

Resolution

  • Reboot IIS on the Workstation/Server QikServe connects to

  • Reboot the Workstation/Server QikServe connects to

  • Check if all the items in the order should be valid to order

  • Check the Monitoring Dashboard and Status Page for outages

  • If unresolved, Contact Support