Kiosk Startup Troubleshooter

Overview

During startup, the kiosk is completing a number of processes to begin accepting orders including:

Downloading the menu and content help by QikServe
Checking connectivity to relevant endpoints
Registering peripheral devices

Below are a list of errors you are likely to encounter during start up.

QikServe does not support Hardware or general Windows OS issues. If the Kiosk does not get past the log in screen, please report the issue via your internal IT help procedures

Error Codes

Error Message / Behaviour	Cause	Resolution
On startup, the PC does not start, the screen stays black	Unknown Hardware issues	Follow your guidelines for reporting issues with the Kiosk Hardware or Operating System
On Startup, the PC does not log in automatically	Unknown	Reboot the PC. if the issue continues, Contact Support
On launch, Kiosk displays ‘Cache Not Ready’	Kiosk cannot download the store cache Kiosk is currently downloading the cache	Wait 5 minutes If issue persists, reboot kiosk Check the Monitoring Dashboard - is ‘QS App Health’ Green? If no, there is a network issue. Escalate to your network administrator If yes, check Status Page for outages If unresolved, Contact Support
On launch, Kiosk displays Kiosk Service Error	Kiosk is unable to reach the QikServe Platform Kiosk is still getting ready Kiosk Service is not running	Wait 5 minutes If issue persists, reboot kiosk If unresolved, Contact Support
Kiosk Currently Unavailable	Kiosk is unable to reach the QikServe Platform Kiosk is unable to reach your Point of Sale All of the above	Reboot the Kiosk Reboot the Workstation/Server QikServe connects to Check the Monitoring Dashboard and Status Page for outages If unresolved, Contact Support
Lane Closed	Kiosk has detected it should not be open based on configured Open/Close times	If the store is supposed to be closed, there is no required action If the store is supposed to be open, Contact Support

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