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See below new features, improvements and bug fixes for the past month.

New Features

  • Google Analytics 4 REPORTING

    • We now support GA4 tracking which is the newer type of Google Analytics. This is in addition to the older UA type, and you can use both at the same time if you like as they produce different reports. Read more about the differences between UA and GA4 here. We now offer Google Analytics on QikOrder (both our open and closed check journeys), as well as on QikPay (our pay at table journey)

  • Cross Domain tracking for Google Analytics REPORTING

    • As standard, the Google Analytics revenue tracking cannot determine the source of the traffic when your customer’s journey to our ordering page is not direct, e.g. if you refer them to your own website with an ‘order now’ button which then takes them to our ordering platform, it will display as a direct referral

  • New Payment status PAYMENT

    • Failed transactions and cancelled transactions are different and that is reflected in a new payment status. When a customer loads the payment page and then cancels to go back to their basket this is no longer considered a failed payment, along with any reason that is not due to a rejection in the actual payment process, such as a card declined, wrong CVC or fraud check

  • iiko Kiosk integration KIOSK POS

    • Our Kiosk software has a new integration to the iiko POS, which includes two new features; an alert if you add an alcoholic item to your basket, and on a printer-less setup a customer can input their email address for an emailed receipt

  • Inactive user data FEATURE FLAG PRIVACY

    • If requested, we can automatically delete a user and their data when they have been inactive on the platform after a set period of time. When the deletion takes place we keep the order data in your Analytics but remove all user account data from the platform

  • Sharp Loyalty for mobile apps NATIVE APP LOYALTY

    • The fields required for this new feature had to be created for the mobile apps and are now ready when the customer downloads the latest app version

Improvements

  • Prominence of Guest Checkout FEATURE FLAG

    • We released the Guest Checkout feature a few months ago and have now the option to make it more prominent, see the old and the new UI:

  • Sharp POS offers POS

    • For those using the Sharp POS integration we have enabled the tracking of offers into their reports, and removed the QikServe promotions functionality in favour of the Sharp POS offers

  • Hide zero priced items/modifier items for QikPay QIKPAY

    • Aloha integrated customers (via Omnivore) use zero priced items as instructions which display on the QikPay checks, such as notifying the kitchen a cake is for a birthday, so these have been removed from anything customer facing for an improved experience

  • Inclusive tax hidden POS

    • Inclusive tax was displaying incorrectly to the customer as Omnivore doesn’t support inclusive taxes, so that tax line was removed

  • PayFacto details displayed in success screen QIKPAY PAYMENT

    • For our Pay at Table solution we have included the PayFacto authorisation number as part of the success screen

  • Access POS integration for QikPay QIKPAY

    • A customer has the ability to enter order notes at the checkout screen on Pay at Table, and these special instructions are now able to get sent to the POS after an integration update

  • https://qikserve.atlassian.net/browse/PLAT-1027 - maybe - Oliver do you want that in?

  • Talkbox Voucher requirement VOUCHER

    • Talkbox vouchers have a minimum spend associated with them which is configured at the time of setup on the Talkbox portal. After the improvements made to the UI, the customer is alerted if their basket total is not large enough to apply the voucher on the QikServe platform

  • Special Instructions with special characters POS

    • At the checkout page the customer gets the opportunity to enter any order notes in the Special Instructions box, however if the venue is POS integration and the customer has entered any special characters then this can cause issue on the order injection. We have created a filter that will remove these characters from both the item and checkout level special instructions

  • Centegra POS and exclusive taxes POS

    • In order to support exclusive taxes that are widely used in the US on Centegra, as opposed to our inclusive taxes in the UK, we needed to be able to read an external tax ID on our integration

Bug Fixes

  • Error exporting the Venue Invoice report from the Dashboard Analytics

  • Customers who use Ideal payments on Adyen gateway are not being shown the order confirmation page even though the payment is successful and the order goes to the POS

  • Venues that are not offline but have no order slots available, such as if the services or operational hours are turned off, are not being appropriately notified that they cannot order at the moment

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