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Overview

Basic Troubleshooting

Common Resolutions

  • Reboot the Workstation/Server QikServe is connected to.

Basic Questions

  • Is the POS or Server QikServe connects to on?

  • Does the POS or Server have an internet connection?

Point of Sale Log Files

Sometimes, we may ask you to provide logs from the Point of Sale to find the root cause of issues reported to us. The location of these logs varies by manufacturer and can be found on the following file paths:

POS Type

Log Location

RES 3700

<INSTALL DIR>\Res\Pos\Etc\3700d

Simphony (all versions)

<INSTALL DIR>\Simphony\WebServer\wwwroot\EGateway\EGatewayLog

Oracle Hospitality eCommerce Integration Cloud Service

<INSTALL DIR>\Logging\AzureServiceBus\MICROSLogger\[WORKSTATIONNAME}.txt

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