Order Ahead

We have created a new feature that allows users the ability to quickly add previous orders to their basket. To have this feature enabled please raise a ticket to our support team - support@qikserve.com

Set up

To set this feature on your platform please follow the steps below

• Log in to your QikServe dashboard, select the Menu tab and then select Order Again

• In this section select the blue settings button, top right corner (this is where you will set up the rules for the feature)

  

• In settings you are then required to enable the feature by toggling on the Order again carousel

  • Add your title

  • If you want to show images

  • What you want to show (there are 3 to select from)

    • Previously ordered items (7 items in total will be shown)

    • Previous orders

    • Hybrid - last order, followed by previous items

• Once you have set the rules, select the blue button Save

User Journey

See below the steps a user must take to reorder their items.

Ordering from the menu

Ordering from Account

• Users are required to log in to their account

  

• Select my account and here they will find their order history

• By selecting Reorder this then bring up the items in that order

  • They can Reorder & checkout

  • Add to basket and continue shopping

    

• If there are any items from that order that are not availble

User journey

• • 

  • Web ordering - toggle the gift card option on

    

• The user then types in their gift card number -

  • QikPay

    

  • Web ordering

    

• The user will then view the amount on the card and can decide how much to use -

  • QikPay

    

  • Web Ordering

    

• If they choose to only use a certain amount or pay part of the order they can pay the remaining amount by another payment option -

  • QikPay

    

  • Web Ordering

    

• If the full card balance has been used the user will then see the end order status

  • QikPay

    

  • Web Ordering

    

FAQ’s

• Can more than one gift card be used on a bill? Yes, this can be actioned.

• Can I use QikPay with my EPOS? Yes have a look at the POS systems we support with QikPay on our website - https://qikserve.com/platform/pay-at-table/

• What happens if I do not have enough credit on my Toggle card? You'll need to use an alternate payment method.

• Can you pay with Toggle and the remainder with another payment provider for example Cash? Yes if the venue supports cash. Otherwise the remainder will need to be paid by card.

• What happens if I need a refund? Does the credit return to my Toggle card? Yes, Credit returns to Toggle card.

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