Error Message / Behaviour | Cause | Resolution |
|---|
On startup, the PC does not start, the screen stays black | | |
On Startup, the PC does not log in automatically | | |
On launch, Kiosk displays ‘Cache Not Ready’ | | Wait 5 minutes Check the Monitoring Dashboard - is ‘QS App Health’ Green? If yes, check Status Page for outages If no, there is a network issue. Escalate to your network administratorIf yes, check Status Page for outagessomething is blocking the cache download from being successful. Check your network connectivity
Delete files in C:\QikServe\cache and C:\QIkServe\shadowcache and reboot the kiosk If unresolved, Contact Support
|
On launch, Kiosk displays Kiosk Service Error | Kiosk is unable to reach the QikServe Platform Kiosk is still getting ready Kiosk Service is not running
| |
Kiosk Currently Unavailable | | Lane |
Kiosk starts but attract screens and/or menu images do not load correctly | Kiosk is unable to reach the QikServe Platform Kiosk cache download was interrupted There is a configuration issue causing the cache to enter an error state
| Login to Kiosk as an Admin Navigate to C:\Qikserve Delete the cache folder If present, delete the shadowcache folder Reboot the Kiosk If unresolved, Contact Support
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Closed | | If the store is supposed to be closed, there is no required action If the store is supposed to be open, Contact Support
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