Page Comparison

On startup, the PC does not start, the screen stays black

• Unknown Hardware issues

• Follow your guidelines for reporting issues with the Kiosk Hardware or Operating System

On Startup, the PC does not log in automatically

• Unknown

• Reboot the PC. if the issue continues, Contact Support

On launch, Kiosk displays ‘Cache Not Ready’

• Kiosk cannot download the store cache

• Kiosk is currently downloading the cache

• Wait 5 minutes

  • If issue persists, reboot kiosk

• Check the Monitoring Dashboard - is ‘QS App Health’ Green?

  • If yes, check Status Page for outages

  • If no, there is a network issue. Escalate to your network administratorIf yes, check Status Page for outagessomething is blocking the cache download from being successful. Check your network connectivity

• Delete files in C:\QikServe\cache and C:\QIkServe\shadowcache and reboot the kiosk

• If unresolved, Contact Support

On launch, Kiosk displays Kiosk Service Error

• Kiosk is unable to reach the QikServe Platform

• Kiosk is still getting ready

• Kiosk Service is not running

• Wait 5 minutes

  • If issue persists, reboot kiosk

• If unresolved, Contact Support

Kiosk Currently Unavailable

• Kiosk is unable to reach the QikServe Platform

• Kiosk is unable to reach your Point of Sale

• All of the above

• Reboot the Kiosk

• Reboot the Workstation/Server QikServe connects to

• Check the Monitoring Dashboard and Status Page for outages

• If unresolved, Contact Support

Kiosk starts but attract screens and/or menu images do not load correctly

• Kiosk is unable to reach the QikServe Platform

• Kiosk cache download was interrupted

• There is a configuration issue causing the cache to enter an error state

• Login to Kiosk as an Admin

• Navigate to C:\Qikserve

• Delete the cache folder

• If present, delete the shadowcache folder

• Reboot the Kiosk

• If unresolved, Contact Support

Closed

• Kiosk has detected it should not be open based on configured Open/Close times

• If the store is supposed to be closed, there is no required action

• If the store is supposed to be open, Contact Support