See below new features, improvements and bug fixes for the past month.
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New Features
Cross Domain tracking for Google Analytics 4
Status title Reporting Google Analytics revenue tracking now has the ability to track back further than 1 referral, meaning accurate tracking to all source channels. Previously it would show all traffic as ‘direct’
Google Analytics 4
Status title reportingreporting Status colour Green title QikPay Status colour Green title MOBILE ORDER & Pay We now support GA4 tracking which is the newer version type of Google Analytics, however the setup is more hands on with the need to create your own events to track. This is in addition to the older UA type, and you can use both at the same time if you like as they produce different reports. Read more about the differences between UA and GA4 here. We now offer Google Analytics on QikOrder (both our open and closed check journeys), as well as on QikPay (our pay at table journey)
Cross Domain tracking for Google Analytics
Status title Reporting Status colour Green title QikPay Status colour Green title MOBILE ORDER & Pay As standard, the Google Analytics revenue tracking cannot determine the source of the traffic when your customer’s journey to our ordering page is not direct, e.g. if you refer them to your own website with an ‘order now’ button which then takes them to our ordering platform, it will display as a direct referral
Payment Cancelled status
Status title payment Status colour Green title QikPay Status colour Green title MOBILE ORDER & Pay Failed transactions and cancelled transactions are different and that is reflected in a new payment status. When a customer loads the payment page and then cancels to go back to their basket this is no longer considered a failed payment, along with any reason that is not due to a rejection in the actual payment process, such as a card declined, wrong CVC or fraud check. This transaction will be marked as Payment Cancelled, and will not show as a Payment Failed on the history tab of http://orders.preoday.com, nor will the customer be informed.
iiko Kiosk integration
Status title KioskPOS Status colour Green title POSKiosk Our Kiosk software has a new integration to the iiko POS, which includes two new features; an alert if you add an alcoholic item to your basket, and on a printer-less setup a customer can input their email address for an email emailed receipt
Inactive user data
Status title Privacy Status colour YellowGreen title Feature flagMOBILE ORDER & Pay Status colour Yellow title PrivacyFeature flag If requested, we can automatically delete a an end user and their data when they have not signed in to the platform for a set time period. We can also send an automated email after a customisable set period of time where they have been inactive on the platformasking if they would like to keep or delete their account. When the deletion takes place we keep the order data in your Analytics but remove all user account data from the platform
Sharp Loyalty for mobile apps
Status title Native AppLoyalty Status colour Green title LoyaltyNative App The fields required for this new feature had to be created for the mobile apps and are now ready when the customer downloads the latest app version
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Improvements
Prominence of Guest Checkout
Status colour Green title MOBILE ORDER & Pay Status colour Yellow title Feature FLag We released the Guest Checkout feature a few months ago and have now the option to make it more prominent, see the old and the new UI:
Sharp POS offers
Status title POS Status colour Green title MOBILE ORDER & Pay For those with using the Sharp POS integrations (inbound) integration we have enabled the tracking of offers into their reports, and removed the QikServe promotions functionality in favour of the Sharp POS offers
Hide zero-priced items/modifier items for QikPay
Status title POS Status colour Green title QikPay Aloha integrated customers (via Omnivore) use zero priced items as instructions which display on the QikPay checks, such as notifying the kitchen a cake is for a birthday, so these have been removed from anything customer facing for an improved experience
Inclusive tax hiddenon Omnivore integrations
Inclusive taxStatus title POS Status colour Green title MOBILE ORDER & Pay Tax was displaying incorrectly to the customer as Omnivore doesn’t support inclusive taxes, so that tax line was removed
PayFacto details displayed in success screen
Status title qikPaypayment Status colour Green title paymentqikPay For our Pay at Table solution we have included the PayFacto authorisation number as part of the success screen, which is a hard requirement by the payment gateway
Special Instructions on Access POS integration for QikPay
Status title POS Status colour Green title QikPay A customer has the ability to enter order notes at the checkout screen on Pay at Table, and these special instructions are now able to get sent to the POS after an integration update
https://qikserve.atlassian.net/browse/PLAT-1027 - maybe - Oliver do you want that in?
Talkbox Voucher requirement Minimum spend on Talkbox Voucher integration
Status title voucher Status colour Green title Qikpay Status colour Green title MOBILE ORDER & Pay Talkbox vouchers have a minimum spend associated with them which is configured at the time of setup on the Talkbox portal. After the improvements made to the UI, the customer is alerted if their basket total is not large enough to apply the voucher on the QikServe platform
Special Instructions with special characters
Status title POS Status colour Green title Qikpay Status colour Green title MOBILE ORDER & Pay At the checkout page the customer gets the opportunity to enter any order notes in the Special Instructions box, however if the venue is POS integration and the customer has entered any special characters then this can cause issue on the order injection. We have created a filter that will remove these characters from both the item and checkout level special instructions
Exclusive taxes on Centegra POS and exclusive taxes
Status title POS Status colour Green title MOBILE ORDER & Pay In order to support exclusive taxes that are widely used in the US on Centegra, as opposed to our inclusive taxes in the UK, we needed to be able to read an external tax ID on our integration
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Bug Fixes
Error exporting the Venue Invoice report from the Dashboard Analytics
Status colour Green title MOBILE ORDER & Pay Customers who use Ideal payments on Adyen gateway are not being shown the order confirmation page even though the payment is successful and the order goes to the POS
Status colour Green title MOBILE ORDER & Pay Venues that are not offline but have no order slots available, such as if the services or operational hours are turned off, are not being appropriately notified that they cannot order at the moment
Status colour Green title MOBILE ORDER & Pay ICR POS not recognising QPS orders as card or cash and therefore not closing order
Status colour Green title MOBILE ORDER & Pay Tax inclusive Simphony First Edition sites connected via Omnivore displaying wrong tax to customer
Status colour Green title MOBILE ORDER & Pay Issues with DateToFire and Period Slots on RES Oracle POS fixed
Status colour Green title MOBILE ORDER & Pay Custom fields displaying at checkout on mobile view made to be much cleaner
Status colour Green title MOBILE ORDER & Pay 500 Error pulling a menu from an Access POS integrated store when a Worldpay-PED is also enabled
Status colour Green title kiosk