Overview
During startup, the kiosk is completing a number of processes to begin accepting orders including:
Downloading the menu and content from QikServe’s cloud
Checking connectivity to relevant endpoints
Registering peripheral devices
Below are a list of errors you are likely to encounter during start up.
| Note |
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QikServe does not support Hardware or general Windows OS issues. If the Kiosk does not get past the log in screen, please report the issue via your internal IT help procedures |
Error Codes
Error Message / Behaviour | Cause | Resolution |
|---|
On startup, the PC does not start, the screen stays black | | |
On Startup, the PC does not log in automatically | | |
On launch, Kiosk displays ‘Cache Not Ready’ | | Wait 5 minutes Check the Monitoring Dashboard - is ‘QS App Health’ Green? If yes, check Status Page for outages If no, there is a network issue. Escalate to your network administratorIf yes, check Status Page for outagessomething is blocking the cache download from being successful. Check your network connectivity
Delete files in C:\QikServe\cache and C:\QIkServe\shadowcache and reboot the kiosk If unresolved, Contact Support
|
On launch, Kiosk displays Kiosk Service Error | Kiosk is unable to reach the QikServe Platform Kiosk is still getting ready Kiosk Service is not running
| |
Kiosk Currently Unavailable | | |
Kiosk starts but attract screens and/or menu images do not load correctly | Kiosk is unable to reach the QikServe Platform Kiosk cache download was interrupted There is a configuration issue causing the cache to enter an error state
| Login to Kiosk as an Admin Navigate to C:\Qikserve Delete the cache folder If present, delete the shadowcache folder Reboot the Kiosk If unresolved, Contact Support
|
Lane Closed | | If the store is supposed to be closed, there is no required action If the store is supposed to be open, Contact Support
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