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  • Automatically reject orders if not accepted within XX minutes

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    colourYellow
    titlefeature flag
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    titledashboard
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    titleCollection, Delivery & To Table
    - There is now a new feature that gives you the ability to automatically reject orders -

    • If an order has been sitting in a pending state for a specific amount of time, the order will be automatically cancelled.

    • This can be set on your dashboard in your venue settings and Services, see collection service below -

      Image RemovedImage Added

    • Rejected orders will then appear on the rejected orders report in Analytics on your QikServe dashboard.

Info

To have this enabled on your platform please get in touch with support@QikServe.com

Improvements

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1281

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1511

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1552

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-364

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1132

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1326

  • Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1562
    Jira Legacy
    serverSystem JIRA
    serverId9da83b34-dbe8-33ff-adba-76f683d99604
    keyPLAT-1639

  • Jira LegacyserverSystem JIRAserverId9da83b34-dbe8-33ff-adba-76f683d99604keyPLAT-1614Nutrition refresh (Calorie Labelling)

    Status
    colourGreen
    titleQikOrder
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    titleWebordering
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    titledelivery provider
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    titlecalorie labelling
    - Updated calorie labelling to include the following -

    • Add calorie support to our channels and tools to comply with UK Legislation changes.

    • Includes support for consuming calorie data from Deliverect.

    • The ability to publish calorie data to delivery providers.

  • Improve the sending of discounts to Deliverect

    Status
    titlepos integration
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    colourYellow
    titledeliverect
    - Previously Deliverect orders with discount applied from our dashboard get sent through as ‘underpaid' orders and is illustrated on the DE side as ‘unaccounted payment’ example below -

    Image Added

    • The Discount is now listed in the discount field on Deliverect.

  • Cross-sell tooltip to show validation message on save button

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    titledashboard
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    colourYellow
    titlesuggestive selling
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    colourGreen
    titleCollection, Delivery & To Table
    - we disable the save button when all mandatory fields are not selected but it can be difficult for users to identify what is required, we now have a message when you hover over the save button to explain the issue -

    Image Added

  • Deliveroo/Control Setting

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    colourYellow
    titledelivery provider
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    titledeliveroo
    - Our Deliveroo integration does a good job of facilitating orders to a point of sale. Customers expressed a desire to centralise control of their delivery operations within the QikServe platform. This simplifies their operations and they now only have to manage one system to operate multiple site channels.

    • Can now set their Deliveroo store status via Dashboard.

    • Can view and set item availability via Dashboard.

  • Update to Zonal integration to send extra information to POS -

    Status
    titlepos integration
    Status
    colourGreen
    titleqikpay
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    colourGreen
    titleclick & collect
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    colourYellow
    titlekiosk

    • Added changes to be able to send timeslots for collection orders.

    • Able to send customer name, phone no & email id.

    • User can add free text message attached to the order.

    • User can apply a discount to their bill which updates their basket and is accurately represented in the POS.

  • Hide post code field based on selected country in billing address -

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    titleqikpay
    Previously a post code was mandatory on our billing address page, now the billing address country will default to the locale of the restaurant and based on the country selected the post code field will be hidden.

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Bug Fixes

  • Cross Sell offer can not be edited if as tag is deleted -

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    titledashboard
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    colourYellow
    titlebasket cross-sell
    When the advanced offer is configured with only one tag condition and this used tag is deleted, the offer can not be edited anymore.

  • QikServe sending Deliverect orders with 1 hour delay due t o to daylight savings

    Status
    titlepos integration
    Status
    colourYellow
    titledeliverect
    - Conversion corrected and ensured it continues to adjust for daylight savings.Globalpay 3DS issues

  • statusDeliverect Integration doesn't allow selecting multiple copies of modifier option

    Status
    titlePOS integrations
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    colourGreen
    titlePayment servicesDeliverect
    -

    • Was not compatible with the mobile app

    • UPP is broken if the payment fails the first time and user tries to pay again.

    • ApplePay/Google failing a lot of transaction with SCA

    • ApplePay/Google invalid token

    This Integration did not support choosing any single modifier option more than once. This prevents venues from using modifiers to their full capacity.

  • Discount not displaying correctly -

    dashboard
    Status
    title
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    colourYellow
    titlebasketdashboard
    colour
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    GreentitlePOS integrations
    The discounts set via promotions were not displaying correctly, for example a discount of 10% from a £17.50 order was displayed as £1.94 when in fact we discounted £1.95. The discount in the basket (1.94) is calculated on our side and is different from the value calculated and discounted by the POS System.

  • Channel tags are not showing in Cross-Sells conditions after saved

    Status
    titlecoloursuggestive sellingYellow
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    titledashboard
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    colourYellow
    titletags
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    colourGreen
    titleweborders
    - When a Cross-Sells Offer condition is created using a tag that was published from a Channel, when editing the Offer, the tag is not showing in the condition line.

    Image Removed

  • Deliverect Integration doesn't allow selecting multiple copies of modifier option

    Status
    colourGreen
    titlePOS integrations
    - This Integration did not support choosing any single modifier option more than once. This prevents venues from using modifiers to their full capacity.

  • Image Added

  • Check out slot resetting upon clicking ‘change my order’ when venue is accessed via Channel page

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    colourGreen
    titleWeborders
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    colourYellow
    titlecheckout
    - When changing order from the checkout page and brought back to the menu page the slot was reset, back to the first available slot.

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