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An Epson printer’s model and serial number are located on a sticker on the side, or bottom, of the printer. QikServe supports the following models of Epson printers:

Basic Troubleshooting

Common Resolutions

Here are some common resolutions for printing issues:

• Turning the Printer off for 10 seconds and rebooting

• Make sure the paper has been placed the correct way up in the Printer

Basic Questions

The majority of issues are resolved with a few basic questions:

• Has the printer been power cycled?

• Is the printer plugged into a power source?

• Does the printer have paper, or the correct paper (thermal or impact)?

• Is the USB cable securely plugged in at both ends? Is the power also securely plugged in?

• Has the paper jammed in the Printer mechanism?

Printer Diagnostics

Clearing Cache

• Clearing the printer’s cache helps resolve common printing errors when print jobs may be stuck in the internal memory of the printer.

• To clear the cache on all supported Epson Models:

  1. Turn the printer off.

  2. Hold down the feed button

  3. Turn the printer back on while holding the feed button.

  4. A page will start to print, release the feed button.

  5. When the page has finished printing, tap the feed button once more.

  6. This will cause a second page to print and the cache will be cleared.

  7. Power cycle the printer.

Retrieving a Printer Status Printout

Kiosk UI Errors

Error Lights

Is a red error light blinking on the front of the printer? The following images define the Epson error light messages:

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For Epson error light messages, please contact direct Epson support at +1 (562) 276-1314 (press option number 3).

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