In the platform we have a section which is for your Venue set up, in this section you have
Details
Services
Delivery Zones
Order Capacity
Operational Hours
Preparation Times
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Which services you have enabled for the platform and the names of these services
If the orders will be automatically accepted or manually accepted
Where you set your minimum order value of the service
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Delivery Zones
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Managing your order capacity will help your kitchen manage how many orders can come through to the kitchen per time slot
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See knowledge base article for more information HERE
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Operational Hours
Set up your venue to reflect your operational hours. Your opening hours are your general venue opening times when someone is likely to be at the venue. Letting customers know the venue is open although it may not be taking online orders at those times.
You can then set your service hours to mirror your opening hours, or to be different to them. For example, perhaps you offer ‘To Seat’ service at a different time than when you offer collection or delivery.
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See knowledge base article for more information HERE
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Preparation Times
The preparation times that you set on your dashboard are the times that you are telling the customer that it takes to make their order. There are three times that you can alternate between depending on how busy the kitchen/bar currently is, and this is reflected live in the order slot (time) that the customer is able to order for.
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See knowledge base article for more information HERE