See below new features, improvements and bug fixes for the past month.
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New Features
Delivery driver chat for Orderlord Pennies integration
Status colour Green title web orders Status title DISPATCH ProviderDonations Status colour GreenYellow title MOBILE ORDER & PAY If you are integrated with the dispatch provider Orderlord you can make use of their Driver Chat functionality. The customer gets a popup on our mobile apps telling them that there is a new message from the driver, allowing them to engage in text chat
Improvements
Kiosk pages
Status title user interfaceFeature Flag Pennies are a global micro-donations charity. This integration offers your customer the ability to easily and quickly round up their order/donate a set amount at checkout with the click of one button. The charity that collects the funds has their logo provided with an explanation below
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Please reach out to support@qikserve.com to learn more. |
Deliveroo integration
Status colour Green title mobile web + app ordering Status colour GreenYellow title kioskFeature Flag The instructions to continue payment on the PED device have been improved for resolution size 1024 x 768
As have the order confirmation page for the same resolution
QikServe integration to Deliveroo offers a menu push function so that you have one less place to manage your menu. The menu from your Dashboard can be sent to your Deliveroo store, correctly formatted and ready to use
Once an order is make via Deliveroo, QikServe receives the order and sends it on to your POS. This means you don’t need an order management tablet/printer specifically for Deliveroo but can receive you Click and Collect orders from QikServe and your Delivery orders from Deliveroo directly to your POS
The integration is available today on Simphony 2 and RES Micros POS
Improvements
Loyalty Providers
Status colour Green title Weborders Status title DISPATCH PROVIDERLoyalty Status colour GreenYellow title MOBILE ORDER & PAY If you are integrated with the dispatch provider Tookan, if a customer chooses to pay on delivery (not at time of order) there will be a confirmation number generated on payment
The driver is then able to add this number to the driver ticket, which will automatically be populated on Qikserve’s Dashboard Analytics
This improves reporting capabilities, specifically when a receipt number needs to be communicated back to Qikserve for reporting
Toggle UI improvements
Status title gift cardFeature flag Operators may use Loyalty Providers for different purposes. For example our partners Talkbox or Toggle might be used for discounts or vouchers and our own Loyalty feature for stamp card redemption
You can now change the titles of the Loyalty feature to be best suited to your use
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Unified Payment Page
Status title Payments Status title user interface Status colour Green title QIKPAYQikpay Status colour Green title MOBILE ORDER & PAY The mandatory email field is removed for our Order & Pay products when customers need to validate their gift card
An error message is now displayed on orders where the payment is incomplete. This is designed to avoid confusion from lack of messaging, much like a successful order has an 'accepted' message displayed
Nested sections imagery
Status title Qikorderweb ordering Status colour Yellow title Feature flag For our customers who are integrated to WorldPay payment, we not have the ability to processes 3DS card payments
Delivery address as Billing address
Status colour Green title mobile web + app ordering Status colour Yellow title feature flag When a customer is using our delivery service and has entered an address for delivery, at the checkout/payment portal they are able to conveniently select the same address for the billing address
This will only work if you have the address saved in your account (you must select ‘save address for future orders’ to save the address) It does not save addresses for customer’s checking out as guests:
Editing items from the basket
Stored payment cards on user accounts were not available at the checkout for multi venue native appsStatus colour Green title Mobile Order & Pay Status colour Green title MOBILE ORDER & PAY If you are using the Open-Check service, you can now customise how nested section images are shown
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Improved reporting to show multiple payments
Status title Gift Card Status colour Blue title Analytics When a customer makes an order with both a gift card and credit card, this order split is now shown via the Dashboard Analytics
Bug Fixes
Qikorder Customers can now edit the items directly from their basket rather than removing the item and re-adding it with the correct choice. For example changing a modifier or a size from a small to large
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Integrating Freedompay3DS now available for QikPay
Status colour Green title Qikpay Status title integration Optin option for Acteol
Status colour Green title qikpay Status title loyalty When a customer is using QikPay and the venue is integrated to Acteol there is a popup after payment to ask the customer if they want to subscribe to marketing from that location. This now updates the users info on Acteol’s dashboard
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Bug Fixes
Adding incorrect VCV to saved card using Freedom Pay causing order to be rejected.
Menu section images not displaying correctly for QikOrder open check solutionStatus colour Green title MOBILE ORDER Collection & PAY Delivery Jersey addresses auto populating but not accepted/recognised when attempting to check out.
Status colour Green title MOBILE ORDER Collection & PAY ICR POS integrated stores unable to sync menus
Status colour Green title MOBILE ORDER & PAY Intermittent TLS errors sending emails from OrderPrinterService on the kiosks
Delivery When re-ordering, customer can add an item that has been changed (price etc.) but gets a zero-priced version in basket.
Open check orders weren’t sending the Qikserve Global channel ID.
Application messages set without a mobile app version number were not displayingStatus colour Green title kiosk Qikorder Customer’s were unable to try to pay after an initial failed payment on our Pay at table product.
Status colour Green title MOBILE ORDER & PAYQikpay