See below new features, improvements and bug fixes for the past month.
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New Features
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Card Validation for Open Check
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Channel Level Styling
Multi-venue customers receive a Global Dashboard/Channel. This has its own webpage where you can direct customers to view a list of venues that they can order from. New features include:Ability to change the styling for this page via the Global Dashboard
Improved look and location of the call to action buttons
Option to change the text that announces your list of venues
Styling Themes for venues
If you have groups of venues that have multiple styling settings or would like to easily switch between various styling themes all managed from one location on your Dashboard this is now a featureCreate, save, edit and publish multiple themes
See when they were last published and how many venues they are live on
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Advanced Order Slots
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Previously you couldn’t give your different Service types their own Order Interval which made running multiple services from one venue difficult for some. From the same venue you can now, for example, have Delivery service running on a 30 minute order interval, and Collection service with 10 minute intervals
You can also now schedule your busy and quiet periods with new Default, Expanded and Reduced order capacities to help manage your order numbers and resources better
This new feature is available to all on the Dashboard, and there is more information on the Knowledge Base
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Tax Rate Reports
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Each Tax Rate has a description and via an ‘Invoice Report' these will be displayed and totalled up for ease, as in the example below
This means if you have more than one tax rate of the same percentage then you can now see each tax rate by name. This differs from the Tax Report which will group all rates of the same percentage together.
Example:
In the example below, the tax rates have been named Soft Drinks, Desserts and Alcohol - they all have the same 20% VAT applied.
Improvements
Como Loyalty
Status title loyalty Como are a Loyalty Platform that we integrate with, previously only via their mobile app. We can now send Como customers to our web based ordering platform to open up a whole new ordering experience for our mutual customers
Omnico POS
Status title POs A newly available Point of Sale integration available for Enterprise Customers
Access POS
Status title POS Each time that you sync a menu from Access to the Dashboard you are listening to Access and positioning the menu sections and items accordingly on our Dashboard. We can now choose not to listen to this if you would like
Bug Fixes
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Mandatory Nested-Modifiers error on new UI
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Hotline - operators were asked to sign in via the weborders URL.
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Guest Checkout - when placing 3D Secure transactions via Guest Checkout, after a successful order, some users were redirected back to menu page instead of seeing the Order Accepted page.
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Promotions - apply once per order (cheapest item) not working.
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After Hours - setting wasn’t being applied on manually accepted orders
After Hours allows your customers to make an order for a time that is later than your Operational Hours are set for if the preparation/delivery time takes them past this.
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Analytics report - Report on customers who have signed up but haven’t ordered was inaccurate
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Open Check For our Open-Check venues, the first customer who starts a new table will be asked add their card as validation
This is to act as a deterrent for customers to create a food and drink order and then walk out without paying
Digimap Jersey integration
Status title delivery We now source addresses in Jersey directly from Jersey, providing much more accurate addresses than Google Maps and unlocking delivery potential within Jersey
This feature is available by default on all Jersey-based venues
Improvements
Event venues calendar display
Status title Events Dates that contain events are now highlighted to the customer, and is available automatically to anyone on the new web orders UI
Accessibility improvements on Outlet Locations
Status title Accessibility An improved user experience for customers when they first land on your webordering page that is in line with our Accessibility Statement https://qikserve.com/accessibility/
Adyen/Adyen Dropin payment
Status title payment A large number of improvements have been rolled out relating to improving the webhook flow, how errors are surfaced, the flow of order statuses that get affected by 3DS, and the UX
iDeal payments
Status title payment Some customer paying via iDeal were not redirected after payment to the confirmation screen because we couldn’t be sure it was the same user coming back to the platform. Now we will send an Auth along with the redirect request so that we do know and can display the correct screen
COMO loyalty integration
Status title loyalty We have removed the Marketing Opt in box for the COMO domains on the sign-in and my account pages
Omnico POS
Status title POS We now support room charges with Omnico integration
Bug Fixes
Saved cards on Paymentsense’s Cybersource integration were being duplicated with an incorrect expiry date
Nested sections with RES integration causing items to be removed from the basket
When an payment was turned offline on the Dashboard and then turned online again, the Google and Apple Pay settings had been reset but still showed as visible to the customer