See below new features, improvements and bug fixes for the past month.
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New Features
QikServe Payment Services (QPS)
We have launched a payment gateway offering the best combination of rates and functionality
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Settlement time is transaction date +3 (T+2) (by comparison, Stripe settles T+5)
Service supports Visa, Mastercard, Apple and Google Pay Action full or partial refunds from the QikServe Dashboard or the Orders Screen
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Channel Styling and Themes
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Improvements
No Payment Gateway for zero priced transactions
Previously if an order is reduced to £0, by for example a 100% promotion, the customer still needs to put in their card details. This was improved for the customer and helped to mitigate further issues as some payment providers don't accept £0 payment and so occasionally rejected the order
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Styling
New features to Styling are explained in detail on the Knowledge Base and fall into two categories:Channel Level Styling
Multi-venue customers receive a Global Dashboard/Channel. This has its own webpage where you can direct customers to view a list of venues that they can order from. New features include:Ability to change the styling for this page via the Global Dashboard
Improved look and location of the call to action buttons
Option to change the text that announces your list of venues
Styling Themes for venues
If you have groups of venues that have multiple styling settings or would like to easily switch between various styling themes all managed from one location on your Dashboard this is now a featureCreate, save, edit and publish multiple themes
See when they were last published and how many venues they are live on
Advanced Order Slots
Status title Order management Previously you couldn’t give your different Service types their own Order Interval which made running multiple services from one venue difficult for some. From the same venue you can now, for example, have Delivery service running on a 30 minute order interval, and Collection service with 10 minute intervals
You can also now schedule your busy and quiet periods with new Default, Expanded and Reduced order capacities to help manage your order numbers and resources better
This new feature is available to all on the Dashboard, and there is more information on the Knowledge Base
Tax Rate Reports
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Bug Fixes
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Omnivore integrations were inaccurately showing service charges split out under service charges and gratuities for the customer bill though they had not chosen to pay a gratuity
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Exiting the payment process on Global Pay and returning to the checkout, if you had special instructions or delivery instructions in place they would have been removed
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To Seat orders when marked as Ready to Deliver on http://orders.preoday.com would notify the customer that the order is ready to collect
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Due to an update in Google Chrome, Lloyds Carndet payments would circle back around to the menu page instead of the order confirmation/rejection page after a payment was made
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Analytics Each Tax Rate has a description and via an ‘Invoice Report' these will be displayed and totalled up for ease, as in the example below
This means if you have more than one tax rate of the same percentage then you can now see each tax rate by name. This differs from the Tax Report which will group all rates of the same percentage together.
Example:
In the example below, the tax rates have been named Soft Drinks, Desserts and Alcohol - they all have the same 20% VAT applied.
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Improvements
Como Loyalty
Status title loyalty Como are a Loyalty Platform that we integrate with, previously only via their mobile app. We can now send Como customers to our web based ordering platform to open up a whole new ordering experience for our mutual customers
Omnico POS
Status title POs A newly available Point of Sale integration available for Enterprise Customers
Access POS
Status title POS Each time that you sync a menu from Access to the Dashboard you are listening to Access and positioning the menu sections and items accordingly on our Dashboard. We can now choose not to listen to this if you would like
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Bug Fixes
Mandatory Nested-Modifiers error on new UI
Hotline - operators were asked to sign in via the weborders URL.
Guest Checkout - when placing 3D Secure transactions via Guest Checkout, after a successful order, some users were redirected back to menu page instead of seeing the Order Accepted page.
Promotions - apply once per order (cheapest item) not working.
After Hours - setting wasn’t being applied on manually accepted orders
After Hours allows your customers to make an order for a time that is later than your Operational Hours are set for if the preparation/delivery time takes them past this.
Analytics report - Report on customers who have signed up but haven’t ordered was inaccurate
Users unable to order past midnight- the user saw an error message when trying to place an order for a slot after 00:00