Page Comparison

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• Has the printer been power cycled?

• Is the printer plugged into a power source?

• Does the printer have paper, or the correct paper (thermal or impact)?

• Is the USB cable securely plugged in at both ends? Is the power also securely plugged in?

• Has the paper jammed in the Printer mechanism?

Printer Diagnostics

Clearing Cache

• Clearing the printer’s cache helps resolve common printing errors when print jobs may be stuck in the internal memory of the printer.

• To clear the cache on all supported Epson Models:

  1. Turn the printer off.

  2. Hold down the feed button

  3. Turn the printer back on while holding the feed button.

  4. A page will start to print, release the feed button.

  5. When the page has finished printing, tap the feed button once more.

  6. This will cause a second page to print and the cache will be cleared.

  7. Power cycle the printer.

Retrieving a Printer Status Printout

Kiosk UI Errors

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