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Error | Description | Recovery |
|---|---|---|
Payment Device - The card reader seems to be offline | ||
Card reader busy | The PED got stuck in a previous transaction: the client was waiting for a response from the server and it never got it. As a result of its waiting state, subsequent transactions cannot happen. |
Reboot the Kiosk |
Need Support?
Need to be escalated to FreedomPay?
Contact FreedomPay with the following information StoreID, TerminalID, RequestID, MerchantReferenceCode, as well as any other information that would be relevant.
Production Support Issues:
Email: techsupport@freedompay.com
Phone: 888-495-2446
How FreedomPay logs can be obtained in the event that FreedomPay requests them?
Navigate to C:\ProgramData\FreedomPay\Freeway Commerce Connect\logs and you can get the FCC Server and Client logs.
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